Effective Date – 2025/01/01

Welcome to Tekza! By accessing and using our website (www.tekza.ae), you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General Information

Tekza is a UAE-based online tech store offering genuine tech devices directly from flagship brands such as Apple, Samsung, and other leading tech companies. We provide affordable tech products to Sri Lankan customers through preorder options. By using our services, you agree to abide by these Terms and Conditions.

2. Ordering and Preordering

All products available on the Tekza website are offered on a preorder basis. Orders are subject to availability from flagship stores, and the estimated delivery times will be provided at the time of purchase. By placing an order, you acknowledge and accept the preorder terms.

3. Pricing and Payment

• Pricing – All prices listed on Tekza are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
• Payment Methods – We accept payments via major credit cards, debit cards, and online payment gateways. Payments are processed securely through trusted third-party processors.
• Preorder Payment – For preordered items, payment will be charged at the time of purchase.

4. Shipping and Delivery

• Shipping Locations – Tekza delivers preordered tech devices within Sri Lanka only.
• Preorder Delivery Time – As our products are available on a preorder basis, delivery times may vary depending on the manufacturer’s availability. We will provide an estimated delivery timeline at the time of purchase.
• Shipping Fees – Shipping fees may apply based on your location and the size of the order. These fees will be calculated and shown at checkout.
• Tracking – Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

5. Returns and Exchanges

Due to the nature of preorders and the direct sourcing from flagship brands, Tekza does not accept returns or exchanges unless the product is defective, damaged, or incorrect. If your product falls under this category, please contact us within 7 days of receiving your order for a resolution.

6. Product Availability

Tekza offers genuine tech products from top brands such as Apple, Samsung, and other premium tech companies. However, due to high demand or supplier limitations, product availability may change. In the case that a product becomes unavailable after placing your order, we will inform you immediately and offer a suitable alternative or refund.

7. Limitation of Liability

Tekza is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. Our maximum liability is limited to the amount paid for the product(s) in question.

8. Privacy and Security

By using the Tekza website, you agree to our Privacy Policy, which outlines how we collect, store, and protect your personal data. For more information, please review our Privacy Policy.

9. User Responsibilities

As a user of the Tekza website, you agree to:

• Provide accurate and complete information when placing orders.
• Maintain the confidentiality of your account and login details.
• Comply with all applicable laws regarding the use of our website and services.

10. Modifications to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use the website after these changes, you accept the new terms.

For any questions regarding our Privacy Policy or Terms and Conditions, please contact us at:

Email – support@tekza.ae

Phone – _____________

Website – www.tekza.ae