Effective Date -2025/01/01

At Tekza, we respect and value the privacy of our customers. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use Tekza’s online store, we may collect the following types of personal information:

• Personal Identification Information – Name, email address, phone number, shipping address, and billing information.
• Payment Information – Credit card details or payment gateway information for transaction processing.
• Device Information – Information about the device you use to access our website, such as IP addresses and browser details.
• Order Information – Order history, preferences, and product selection.
• Cookies and Tracking Technologies –We use cookies to enhance user experience and improve website performance. Cookies help us understand how users interact with our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing – To process and fulfill your orders for genuine tech devices, including smartphones, tablets, laptops, accessories, and other electronic products.
• Customer Support – To address your inquiries, resolve issues, and provide personalized service regarding your preorders and purchases.
• Marketing – To send you relevant promotional emails or updates related to our affordable tech devices, special offers, and new arrivals.
• Improvement of Services – To analyze user behavior and improve our product offerings and website functionality.
• Compliance – To comply with legal obligations and prevent fraudulent activities.

3. Data Security

Tekza takes data security seriously. We use industry-standard encryption techniques to protect your personal and payment information. While no method of transmission over the internet is 100% secure, we are committed to maintaining your privacy and security.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data in the following circumstances:

• Third-Party Service Providers – We may share information with trusted third-party services such as payment processors, shipping companies, and marketing platforms to fulfill your orders and improve our services.
• Legal Compliance – We may disclose your information if required by law or to protect the rights, safety, and security of Tekza, our customers, or the public.

5. Your Rights

You have the right to,

• Access, update, or delete your personal information.
• Opt-out of receiving marketing communications from us.  Withdraw consent for data processing where applicable.

To exercise your rights or ask any questions, please contact us at support@tekza.ae.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.