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Frequently Asked Questions
What are the delivery charges for orders from the online shop?
Delivery charges vary depending on the order value and location. During checkout, the exact shipping cost will be calculated and displayed based on your address. We offer affordable delivery rates across Sri Lanka, with free delivery on orders above a certain value.
How long will delivery take?
Delivery typically takes 2-5 business days, depending on your location. Orders within major cities are often delivered faster, while rural areas may take slightly longer. You’ll receive a tracking number to monitor your order’s progress and estimated delivery date.
What exactly happens after ordering?
Once you place an order, we confirm receipt and process it for shipment. You’ll receive an email or SMS confirmation with the details. Your order is then packed, dispatched, and shipped. Tracking details will be shared to help you monitor your delivery status.
Do I receive an invoice for my order?
Yes, an invoice will be sent to your email after your order is processed. The invoice includes a detailed breakdown of your purchase, taxes, and shipping costs. A printed invoice is also included with your package for your records.
How can I cancel my order?
To cancel your order, please contact our customer service team as soon as possible. If the order has not yet been processed or shipped, we can cancel it and issue a refund. If the order is already dispatched, we may not be able to cancel it.
How do I check my order status?
You can check your order status by logging into your account on our website. Once logged in, navigate to the “Order History” section to track your order’s status and view the tracking information. You’ll also receive updates via email or SMS.
Can I make changes to my order?
Changes to your order can be made before it is processed or shipped. Contact our customer support team immediately if you wish to modify your order. Once the order is dispatched, it may not be possible to make changes, but we’ll assist as best we can.
What payment options do you accept?
We accept various payment methods, including credit/debit cards, online bank transfers, and cash on delivery. Our payment gateway ensures secure transactions, and we offer easy and safe options for your convenience. You can select your preferred payment method during checkout.
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Have questions about your order, or a general enquiry
Free shipping on orders over a certain amount
Lifetime Customer Support
Secure, Easy Payments
